Refund and Returns Policy

Return Eligibility

You may request a return or replacement under the following conditions:

  • The product received is damaged, defective, incorrect, or not as described

  • The return request is submitted within 15 days of receiving the item

  • Products are unused, in original condition, and returned with original packaging and accessories

  • Valid proof of purchase, such as an invoice or receipt, is provided

What You Can Expect

We aim to make the return and refund process simple and transparent:

  • Free replacement for defective or incorrectly shipped items

  • Fast response time, with our support team replying within 24 hours of your request

  • Full refund (excluding shipping charges) once the return is approved and inspected

  • Custom or made-to-order products are non-returnable unless a manufacturing defect is confirmed

How to Initiate a Return

To begin a return or replacement request, please follow these steps:

  • Contact Us by Email:
    Email us at info@rahmetgroup.com with your Order ID, clear product images, and a detailed description of the issue

  • Request Review:
    Our quality assurance team will review your request within 24–48 hours and provide next steps

  • Return Shipment:
    Once approved, you will receive instructions on how and where to return the item. Customers are responsible for ensuring the shipment is securely packaged for the return journey.

Return Address

Rahmet Group of Surgical Industries – Returns Department
Ikram Plaza, Near Bus Stop, Kashmir Road
Sialkot, Pakistan
Phone: +92 3076495862
Email: info@rahmetsurgical.com

Important Notes

Please review the following carefully before submitting a return request:

  • Returns sent without prior approval will not be accepted

  • Refunds are processed within 5–7 business days after the returned item passes inspection

  • Any shipping damage must be reported within 48 hours of delivery

  • Rahmet Group is not responsible for delays or loss of items returned via third-party carriers

  • International returns may be subject to customs duties or import fees, which are the responsibility of the sender

  • We recommend keeping the shipment tracking number for your records

Customer Support

Our dedicated support team is available 24/7 to assist with any questions regarding returns, refunds, or exchanges. We strive to provide timely updates and resolutions to ensure complete customer satisfaction.

  • Clarification about item condition and partial refunds

  • Responsibilities for return shipping and customs

  • 24/7 customer support mention to reassure buyers

  • Protection against unauthorized returns or loss during transit