Payment Policy

Payment Methods

We offer secure and flexible payment options to accommodate both domestic and international customers. All transactions are processed using trusted and encrypted payment channels to ensure safety and confidentiality.

For International Customers

We accept multiple international payment methods to make global transactions convenient and reliable:

  • PayPal: Secure and easy international payments

  • Visa / MasterCard: Encrypted and secure card transactions

  • Western Union / MoneyGram: Fast alternative payment options available for selected countries

For large or bulk orders, our accounts team can assist with invoicing and payment coordination to ensure a smooth transaction process. If you have any questions regarding payment methods, our support team is available 24/7 to assist you.

Delivery Information

When will my order ship?

We generally keep most items in stock at our warehouse. Once you send an inquiry, our support team responds within 15 minutes. After your order is confirmed, if the item is in stock, it is shipped the same day. If the item is not in stock, shipping may take 4 to 5 business days. For custom-sized orders, processing and shipping may take up to one week.

When will I receive my order?

Our stocked items are shipped faster for quick delivery. With standard shipping via DHL, UPS, or FedEx, buyers usually receive their orders within 7 to 13 business days, depending on the destination and customs clearance. For express shipping, buyers can receive their parcel within 7 working days. Please note that delivery times may vary due to location, customs procedures, or unforeseen delays.

Shipping Carrier Service Type Estimated Delivery Time
DHL Standard Shipping 7–13 business days
DHL Express Shipping Up to 7 working days
UPS Standard Shipping 7–13 business days
UPS Express Shipping Up to 7 working days
FedEx Standard Shipping 7–13 business days
FedEx Express Shipping Up to 7 working days
Note: — Shipping period may fluctuate due to stock availability

Tracking and Order Updates

Once your order is confirmed and securely packed, our logistics team carefully attaches the shipping label and prepares your parcel for dispatch. A live tracking link will be provided directly to you within one day, allowing you to monitor your order’s journey in real-time. Our team is available 24/7 to assist with any questions or issues related to your order, ensuring a smooth and worry-free delivery experience. We are committed to keeping you informed at every step until your package arrives safely at your doorstep.

Packaging and Product Protection

All shipments from Rahmet Group of Surgical Industries are prepared using industry-approved packaging methods designed to ensure maximum product safety throughout transit. Each order follows a structured packaging process to maintain quality, security, and compliance from dispatch to final delivery.

  • Each item is carefully inspected to ensure accuracy, quality, and compliance with order specifications

  • Products are securely packed using multi-layer, shock-resistant materials to protect against impact, vibration, and rough handling

  • Tamper-evident seals are applied to prevent unauthorized access during transit

  • Moisture-resistant and protective linings are used to guard against humidity, dust, and environmental exposure

  • Packaging methods comply with international shipping and handling standards to ensure safe global transportation

This comprehensive packaging approach ensures that every shipment from Rahmet Group arrives safely, securely, and in optimal condition.

Global Shipping Coverage

We ships products worldwide, serving customers across North America, Europe, the Middle East, Asia, Australia, and Africa. Whether fulfilling small orders or large commercial consignments, every shipment is handled with care, accuracy, and adherence to international shipping and handling standards.

Shipping Costs and Offers

Shipping charges are calculated automatically based on destination, shipment weight, order size, and selected shipping method. Any promotional shipping offers, including free or discounted shipping, are clearly displayed at checkout where applicable. Express shipping options are available for customers requiring faster delivery.

Customs, Duties, and Import Taxes

All international shipments are sent under Delivery Duties Unpaid (DDU) terms. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient and are not included in the order total. These charges vary by country, and customers are advised to consult their local customs authorities prior to placing an order.

Address Accuracy Policy

Customers are responsible for providing complete and accurate shipping information, including full address, postal code, and contact number. Incorrect or incomplete details may result in delivery delays, additional charges, or returned shipments. Any address corrections must be requested within 12 hours of order placement.

Shipping Documentation and Compliance

Each shipment includes the required commercial invoice and standard shipping documentation. Where applicable, HS codes and compliant labeling are provided in line with international trade regulations. Additional documents such as Certificates of Origin, MSDS sheets, quality assurance certificates, custom branding, or barcoding can be arranged upon request during checkout.